Refund policy

Return process requirements

Proof of purchase (order number, invoice, etc.)

The returning cause must be in accordance with the terms of acceptance of the returns (described in FAQ)

If you receive a damaged / nonfunctional product during the shipping process please contact Dada Trade and Investment Customer Service Center or send us a message via our contact page in 24-hour.

In this case all products will be returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected.

We will inspect the returned product. If we clarified that the product is not used, the product value will be refunded to you in the appropriate manner. We will respond within 24 hours of receiving the product by the competent team.

If during the inspection process we found that the retrieved product is free of the reason mentioned in your request or used, the value will not be refunded and the product will be returned to you.

 

How to return a product?

Sona.jo allows you to deliver the product which has a  return approval in the approved location by the Dada Trading and Investment Group. The location determination is based on the location of the client who wishes to return the purchases separately within 7 days. If the product is defective or does not match the specifications presented to him on the site.

Note: You can use the online return request within 24 hours after delivery, by contacting our customer service or through our Contact Us page.

After 7 days, we will not be able to accept returns.